February 25th 2020 | Waldorf Astoria Edinburgh

2020 Winners

Technology and Data in Action Award

Having access to real-time data and information from health and care records is vital to supporting health and care providers to improve outcomes. How is this information being made available to those who need it, when they need it, wherever they are, in a secure and safe way? This award recognises an organisation who has successfully managed to provide high quality, real time care information at the point of contact.

NHS Ayrshire and Arran: TEC Remote BP Monitoring – TEC Hub Model

Home and Mobile Health Monitoring technology has enabled 3,500+ citizens in Ayrshire to monitor their Blood Pressure at home over the last 18 months. GPs refer patients to the TEC Hub single point of contact for HMHM to measure BP for diagnosis and treatment of hypertension. BP readings are taken at home by patients, texted to the HMHM system, then transferred via automated API to a data warehouse. Results reports are generated and sent to GPs, detailing systolic and diastolic BP as captured by the patient. Additionally, and most important, is the average of readings calculated and displayed on the report, supporting decisions about diagnosis and treatment of hypertension. This technology saves clinicians and patients' time. The data provides more readings than traditional methods, as well as home readings evidenced as more accurate than those taken in clinic settings, thus enabling more accurate, timeous and appropriate diagnosis and treatment decisions.

 

Accessing Mental Health Award

This award celebrates an individual or organisation who use innovative approaches to support people with mental health problems, improving access to services and reducing barriers through approaches including online resources, social media and mobile apps.

NHS Lanarkshire: Enhancing Dementia Post Diagnostic Support Through The Use Of Technology

Everyone diagnosed with dementia in Scotland is offered post diagnostic support(PDS). Over 10,000 people in Lanarkshire have dementia and meeting the demand of providing PDS to all newly diagnosed has proven extremely challenging. To provide this valued approach to everyone with a diagnosis of dementia timeously, NHS Lanarkshire has embraced the use of technology.

Due to its availability and usability, the Clinical Knowledge Publisher was the chosen platform for building a resource for assisting with PDS. The intention of this online dementia PDS resource is to provide education, support and sign posting for individuals with dementia, families, carers and healthcare workers. Using technology to complement existing services is unique and not provided anywhere else in Scotland.

Following diagnosis, individuals are given clear guidance on how to navigate this resource to gain immediate access to information. It can be used independently or through Lanarkshire's library services, where additional support is provided.

 

Empowering Children and Young People Award

This award recognises individuals and teams who are using digital to engage and support children and young people to improve their health and wellbeing, empowering them by improving access to self-support resources and services to make positive decisions about their health and wellbeing.

See Me: FeelsFm, The Emoji Jukebox for Mental Health

Music was highlighted as a key mental health coping strategy by young people, so the world's first emoji-powered digital jukebox, Feels FM, was coproduced. It engaged CYP to discuss mental health, stigma and discrimination giving young people a voice on issues which affect their lives. See Me designed and produced the platform with CYP, to host conversations about mental health, wellbeing and identify key barriers and solutions.

Feels FM was created to give young people a safe digital space to talk about mental health. When arriving on the site CYP are asked to choose an emoji to express how they are feeling. FeelsFM then generates a playlist to match their mood. While the playlist generates it asks questions in relation to mental health, stigma and discrimination.

The site also had a mood-metre and a 'penny for your thoughts' slot machine, which encouraged CYP share ideas on what could be done to end mental health stigma and discrimination, providing an innovative way of giving CYP a voice in the decisions that impact their lives.

 

Independent Living Award

Supporting people to live more independently and to manage their own care at home is a key focus of the Digital Health and Care Strategy. Innovative technology is vital to supporting and enabling individuals to engage more with their care journey, this award celebrates the driving force behind the successful projects, the individuals and teams from across health, care, housing and the third sector who are embracing technology and changing the culture to move to this new way of working, supporting people to live more independently.

DHI Armed Project

The telecare model has not significantly progressed in over a decade. It still focuses on reacting to falls and minimising subsequent harm and is seen by many as a stigmatising experience.

The Digital Health & Care Institute (DHI) has funded and supported the eFrail project - which has seen a company (CM), a University (Napier) and a Housing Association (Loreburn) explore the use of consumer technologies (wearable, smart scales) to collect data for a person at risk of a fall or frailty.

This project has demonstrated that it's possible to deliver preventative, non-stigmatising services using low-cost, consumer technologies to aid independent living.

The resultant product - ARMED is now commercialised and beginning to significantly impact on the number of falls in the host housing associations. Later stages see the product begin to connect with other consumer technologies to help the individual's informal care circle also empowered to further personalise the person's care.

 

Innovative Remote and Rural Services Award

Providing health and care services in remote and rural areas is challenging, without detailed planning and management there is potential to create inequalities in access. Innovative digital solutions are bridging the gap and ensuring access to the highest quality health and care services, this award recognises the work of teams / individuals who have embraced technology to overcome the challenges and provide a consistent, high level of care.

NHS Near Me: Improving Access To Care By Co-designing A Video Consultation Service

The NHS Near Me service in Highland is transforming the way outpatient and primary care is being delivered across the region. Using the Attend Anywhere platform, video appoints are being provided across 31 specialties. This is reducing both patient and staff travel, and reducing their carbon footprint.

The programme has been led since inception by Clare Morrison. Through her drive and determination, video appointments are being offered in patients own homes and local centres. Around 10% of all outpatient activity in Caithness is now undertaken via video, with plans in place to take a digital first approach for all suitable outpatient activity. She is also using her expertise to support the national scale up.

 

Industry Collaboration Award

Effective collaboration between innovative private sector vendors and the public sector is key to achieving wide scale transformation of health and care services. Developing a partnership that delivers positive outcomes for the public isn’t straight forward, it’s not quick and definitely not easy. This award recognises a private sector supplier who has collaborated effectively with their client to deliver a successful innovative digital transformation project.

Using Digital Patient-reported Outcomes To Enhance Routine Cancer Care

In 2017 My Clinical Outcomes (MCO) was awarded initial funding through the Cancer Innovation Challenge to work with Dr Peter Maclean, the Director of Cancer Services at NHS Ayrshire and Arran, to configure, develop and implement their technology platform for collecting and analysing PROMs to enhance the routine acute care of haematology patients at NHS Ayrshire and Arran. The new solution has:

  • Helped to support the routine clinical care of individual cancer patients
  • Improved patient engagement with the cancer service
  • Enabled timesaving and more efficient use of clinical capacity
  • Provided analytics of aggregate data that help identify variation in outcomes and to inform the ongoing improvement of care pathways
  • Enhanced safety and long-term monitoring of all cancer patients
  • Demonstrated potential that has led to the implementation at a further 5 health boards and that will start to inform National Digital Platform roadmap for PROMs and PREMs collection.

 

Digital Impact Award

Awarded to an individual who has championed the use of digital to transform services on a local level, improving outcomes for the service users in their area.

ITCANHELP Scotland

Chris Grant is AbilityNet's Area Coordinator in Scotland, or "King of Scotland" as he is affectionately known by the central team. Since starting in May 2018, he has completely transformed their free services in Scotland, generating huge growth in the number of volunteers and the hours of free tech support provided to older people and people with disabilities. He has recruited and now manages a team of 25 volunteers who provide telephone, remote and in person IT support to older people and people with disabilities, with another 25 volunteers in the pipeline. They fix IT problems, give impartial advice and adapt equipment to suit the clients' individual needs. Alongside this, Chris motivates and supports his volunteer team offering regular meet ups, training and one-to-one support & coaching. In Scotland, he is a networking champion, contacting like-minded organisations and charities to spread the word of their free services and increase their impact. There is not a day goes by that he is not making contact with a volunteer, potential volunteer, client, local organisation, or anyone else he can get his hands on (!) to grow the AbilityNet service in Scotland. All this is despite long term health issues that mean he is in constant pain and discomfort. He's energetic, reliable and truly committed. The Strong team of 65 support Chris and within the team we’re able to provide support for more clients free of charge throughout Scotland so people are not left behind with technology.

 

Digital Health and Care Team Award

Awarded to a team who have developed their own digital skills and culture, successfully implementing digital projects that have changed the way services are delivered and received.

Addaction Webchat Support Service

In response to a number of significant challenges facing service users, Addaction created the webchat service in 2017. Webchat allows peopl to have an anonymous conversation about drugs, alcohol, or mental health, with a trained, experienced practitioner. Over the past 12 months the team has seen a dramatic rise in conversations from 8k to 13k per year.

The webchat enables individuals to access not only to an intervention but offers an appropriate pathway which included continued online support, face to face treatment or medical intervention referrals. The team which consists of just three full time members of staff supported by internal recovery workers have expanded the service to offer 7 days a week support, including out with the normal operating hours of traditional services.

 

Digital Leader Award

Our main category for the evening is awarded to a leader who has played a key role in creating the environment and culture that makes large scale digital transformation of health and care services possible.

NHS Near Me Team: Using quality improvement to co-design a video consulting service

The NHS Near Me service in Highland is transforming the way outpatient and primary care is being delivered across the region. Using the Attend Anywhere platform, video appoints are being provided across 31 specialties. This is reducing both patient and staff travel, and reducing our carbon footprint.

The programme has been led since inception by Clare Morrison. Through her drive and determination, video appointments are being offered in patients own homes and local centres. Around 10% of all outpatient activity in Caithness is now undertaken via video, with plans in place to take a digital first approach for all suitable outpatient activity. She is also using her expertise to support the national scale up.