William Edwards - Director of eHealth - NHS Greater Glasgow and Clyde Health Board
William was appointed Director of eHealth for NHS Greater Glasgow and Clyde in July 2017, immediately positioning eHealth as an effective enabler of transformation of health and care services.
William hugely strengthened Clinical eHealth leadership by appointing a comprehensive clinical leadership team across Medical, Nursing, Allied Health Professionals, Mental Health and Pharmacy which has been pivotal in developing a Strategy which ensures the focus of change and developments reflect the requirements of clinicians in the delivery of patient care.
Dr Pam Ramsay - criticalcarerecovery.com - Edinburgh Napier University
Over 15'000 people are admitted to an Intensive Care Unit in Scotland every year, people who survive often suffer long term physical and psychological issues but support is rarely provided after discharge. The Critical Care Recovery website developed by Dr Pam Ramsay changes this and provides a portal to improve health literacy and support self management among patients and families recovering after intensive care.
Using over 10 years interview based research with patients in NHS Lothian, Pam has worked with her team to collaborate with patients, family members, clinicians, researchers and web developers to scale up the critical care recovery website to six Scottish Intensive Care Units with over 10'000 views in 2018.
NHS 24 - NHS Inform
NHS Inform was created in 2010 by NHS 24's Content and Engagement team to provide quality assured health information for the people of Scotland. Over the past 12 months the team has overseen a dramatic rise in users from 40k visits per month to more than 4 million.
NHS Inform has become the most successfully accessed public sector website in Scotland, 55'000 users per month are actively directed to local services supporting the shift in balance away from primary care and 50'000 users are provided with symptom support and offered an appropriate pathway which includes optometrist's, pharmacy and densistry.
The team has driven this increase use through enhanced content development and improving how users interact with the service. They have developed their own digital capabilities including developing partnerships with external agencies, increasing skills and knowledge in digital marketing capability and supporting health and social care partnerships in their service transformation by developing Scotland's Service Directory.
CBT Team (Beating the Blues) – NHS Greater Glasgow and Clyde
Made up of just two full time admin staff and two part time psychologists, Beating the Blues reaches out to a section of the population that traditionally has not been able to access specialised psychology services as they have been previously setup.
The programme has allowed many people who suffer from mild to moderate mental health conditions to access specialised care and treatment from their place of choice at a time of their choice without having to attend for an assessment appointment. This is particularly helpful for the significant amount of individuals who continue to work despite their conditions, have child care commitments or feel stigmatised by their difficulties.
The take up of this service has been huge amongst primary care clinicians and the future plan is to role the service out to secondary care services, maximising the benefit to patients whilst saving large amounts of time and resources for GPs and secondary care services.
Transforming the Hand Surgery Assessment Pathway in the Remote and Rural Western Isles
NHS Western Isles TEC Team, Orthopedic Team and NHS Greater Glasgow and Clyde have collaborated to transform the hand surgery pathway for island patients.
Previously having to travel to Glasgow which involved a day trip by air, patients now have a video consultation with the hand surgeon using a specially developed telehealth cart with a hand held HD camera. A joint decision is made between the surgeon and physiotherapist to decide if the patient requires a steroid injection, surgery or other treatment. Injections are done straight away and if surgery is required pre-ops are done locally so the patient makes only one trip to Glasgow.
Home & Mobile Health Monitoring - NHS 24
Over the past 3 years, NHS 24 has worked in collaboration with 12 partners to lead a national implementation programme supporting the expansion of Home and Mobile Health Monitoring. Funded by Technology Enabled Care, 90 services which support over 18'000 citizens are now able to perform remote monitoring of their blood pressure that promotes better self management and take a more active role in self care.
This project is receiving great feedback from patients and carers who are seeing a reduction in the number of hospital visits they have to make and are developing a much better understanding of how to manage their condition.
Implementing a Child and Mental Health Services Clinical System in NHS Ayrshire and Arran - NHS Ayrshire and Arran CarePartner Team
The NHS Ayrshire and Arran CarePartner System provides secure real time person centered clinical information to 2500 clinicians. It supports clinical decision making, provides a system to collect accurate records, improves patient safety and provides a framework which engages patients with their care plans to improve their personal outcomes.
The system is used by all In Patient and Community Integrated Health and Care Professionals in Mental Health, Child Health, Learning Disability and Addiction Services. Care Partner focuses on the creation of person centered assessments, risk assessments, alerts and personalised care plans which support patients making goals, collates multi professional interventions and enhances the patients' engagement in their care plan to improve outcomes.
The Digital Health & Care Institute
The Digital Health & Care Institute was approached by tennis player, Andy Murray, to develop a national challenge to inspire Scotland's secondary school pupils to use digital technology to create new innovative solutions to make a fitter, healthier and happier future for Scotland's young people.
The DHI developed a national Digital Inventors Challenge to empower and enable teams of young people to identify issues affecting them most and to create ideas that could be developed to deliver a positive impact on society.
Since the launch the DHI have connected with all of Scotland's Secondary Schools, promoting STEM skills and has resulted in a similar challenge for primary school pupils, expanding awareness and positively impacting their understanding of digital health.
NHS 24’s Scotland’s Service Directory in collaboration with Tactuum
Tactuum and NHS 24 collaborated on the transformative co-design of a national digital service for the people of Scotland, Scotland's Service Directory which was funded by MacMillan Cancer Support.
The digital transformation involved the design of a national digital service providing the whole of Scotland with access to national, regional and local support services, safe in the knowledge that information presented is accurate, up to date and relevant to need.
Additionally, the project delivered on a key strategic objective to integrate this critical resource with the Scottish Ambulance Service, the approach has been successfully repeated across multiple other projects.