February 19th 2020 | Waldorf Astoria Edinburgh


24 Oct
' Nominations Open '
9 Jan
' Nominations Close '
18 Jan
' Shortlist Announced '
20 Feb
' Awards Ceremony '


Digital Leader Award

Sponsored By

Our main category for the evening will be awarded to a leader who has played a key role in creating the environment and culture that makes large scale digital transformation of health and care services possible. 


The Nominees

Morag Hearty - NHS Lanarkshire

Morag Hearty has led Lanarkshire's digital transformation from inception to its current status, where it is having a huge impact on services. By force of her skills, experience and personality, she has ensured that the learning from each stage is the basis for future progress. She has shown how a positive and welcoming environment is the most fertile ground for growth and she gives full consideration to all possible options along the way. She is responsible for fostering an open and flexible culture, both within her TEC team and beyond, whether this be locally, nationally or internationally.

Morag is largely responsible for Lanarkshire's reputation as one of the most advanced areas in Scotland for digital developments and for seeing it all through to optimal delivery. She aims high, but still manages to keep a smile on her face and her feet firmly planted on the ground.

Jon Harris - Head of eHealth and IT - NHS Western Isles

Under Jon's stewardship, NHSWI has made enormous strides in achieving its goal to be fully digital by 2020. We have developed the digital pen for hand held patient records, introduced a tablet based system for community clinicians, developed remote VC clinics, Flo is embedded in clinical practice. We are on the cusp of implementing a single medical record. We have won several awards for our digital work, so we know that our work is valued.

Jon is the driving force behind our digital success. Endlessly innovative, supportive and patient, he always has our backs and we know that we can think outside the box to achieve success; he will always support us, and deflect the inevitable scepticism 

Professor George Crooks OBE - CEO - The Digital Health & Care Institute

Professor George Crooks has been a renowned evangelist for digital health and care in Scotland for many years - even before it became recognised as a real 'thing'! He was synonymous with innovation and positive disruption throughout his 22 years as a GP in Aberdeen, in his role as Director of Primary Care in NHS Grampian, and in his 14 years as Medical Director in NHS 24 and Director of the Scottish Centre for Telehealth & Telecare.

Being a champion of emerging phenomena is no easy role, but George's charismatic and engaging style has won over many sceptics and provided the inspiration for the many teams who have had the privilege of working alongside him. In his current role as Chief Executive of Scotland's Innovation Centre for Digital Health & Care, George continues to go 'where few have gone before' leading DHI's mission of 'transforming great ideas into real solutions'.

William Edwards - Director of eHealth - NHS Greater Glasgow and Clyde Health Board

William Edwards was appointed Director of eHealth in NHS Greater Glasgow and Clyde in July 2017. On taking up post William immediately undertook to position eHealth as an effective enabler of transformation within the NHSGGC Board.

William hugely strengthened Clinical eHealth leadership by appointing a comprehensive clinical leadership team, has renewed governance and improved programme management. He led the development of the ambitious NHSGGC Digital Strategy 2018 – 2022 which was agreed by the full NHS Board in July 2018. This sets out a long term plan for digitally-enabled transformation of healthcare within the Board and digital is now embedded as never before in the Board’s work and vision. He has made significant contributions to regional and national digital health developments, such as the patient portal ‘proof of concept’.

William has created a flourishing ‘can-do’ culture that promotes effective, long-term digital transformation and importantly has brought clinicians and staff with him.

Digital Impact Award

Sponsored By

Awarded to an individual who has championed the use of digital to transform services on a local level, improving outcomes for the service users in their area.


The Nominees

Dr Pam Ramsay - criticalcarerecovery.com - Edinburgh Napier University

Every year, over 15,000 people are admitted to an Intensive Care Unit in Scotland. People who survive often suffer long-term physical and psychological issues, but support is rarely provided after discharge home. criticalcarerecovery.com is an e-health innovation that is specifically designed to improve health literacy and support self-management among patients and families recovering after Intensive Care.

Pam has led the development of the website using over 10 years' interview-based research with patients in NHS Lothian. She has led its co-design together with patients, family members, clinicians, researchers and web developers.More recently, she has successfully scaled up the website to six Scottish Intensive Care Units, and the website has been viewed by over 10,000 people in 2018.

Pam has worked tirelessly towards developing criticalcarerecovery.com into a social (not for profit) enterprise, to ensure its ongoing provision to patients and families across Scotland and the United Kingdom.

Iain Trayner - Transforming the Hand Surgery Assessment Pathway in the Western Isles

NHS WI Tec Team, Orthopaedic Team and NHSGGC worked together to transform the hand surgery pathway for island patients.

Previously, patients would travel to Glasgow for assessment by the hand surgeon, Mr Sianos. This would normally be a day trip by air and taxi and patients may have to negotiate time off to arrange cover for child care.

The team developed a custom telehealth cart with a hand-held high definition camera that has been integrated with Attend Anywhere. This allows the extended scope physiotherapist to do remote assessments under the direction of Mr Sianos, a joint decision is then taken on whether the patient requires a steroid injection, surgery or other treatment. Injections are done immediately during the video consultation and if surgery is required, consent is obtained during the video consultation. Pre-ops are also done locally so the patient makes only one trip to Glasgow if surgery is required.

Anne Malarkey - Community Services Manager for Mental Health - NHS Greater Glasgow and Clyde

Anne has provided the driving force, organisational skill and motivation to implement and develop the use of EMIS across NHSGGC MH services over the past 3 years. She has done this from scratch.

Commencing with almost totally non-digital work systems and non-digitally enabled workforce she has ensured that all community-based services are now fully digitally operational and functioning across NHSGGC. She has now brought us to the point of expanding EMIS into the in-patient services which, when achieved, will make NHSGGC MH services the most digitally comprehensive service within NHSGGC.

With the help of dedicated eHealth professionals such as Elaine Bell, Mark Greig and Frances Paton, Anne has ensured that MH staff have remained fully supported and informed throughout this process. She has a huge understanding of what is required to move this project forwards and a deep knowledge of how such changes may affect the workforce –having spent many years as a front-line MH nurse.

Through Anne’s dedication, determination and attention to detail, the digitalisation of MH services has been a relatively smooth process in comparison to the experience of some other services. Throughout all of this, Anne has remained a quiet, self-effacing individual who has always been hugely supportive of others around her to progress their own goals.

Norman Lannigan & Aileen Muir - NHS Greater Glasgow and Clyde

Norman Lannigan, in his role as Head of NHSGGC Pharmacy, built the foundations of the Board’s eHealth Safer Use of Medicines Programme. He led the early stages of the programme, providing guidance and leadership to the team. Norman also set up NHSGGC’s eHealth Safer Use of Medicine Programme Board, a multi-disciplinary group which oversees the programme of work. The Programme Board includes doctors, nurses and pharmacists, and representatives from Chiefs of Medicine, Acute Directors, eHealth and Finance.

Aileen Muir took over Norman’s role when he retired and has built on the foundations Norman put in place to drive forward delivery of the programme. Throughout 2018, Aileen led the implementation of a new electronic system for medicines reconciliation and production of the Immediate Discharge Letter, which has now been rolled out across NHSGGC’s hospitals. Aileen has also taken forward the HEPMA procurement which will deliver full electronic prescribing in NHSGGC’s wards.

Digital Health and Care Team Award

Sponsored By

Awarded to a team who have developed their own digital skills and culture, successfully implementing digital projects that have changed the way services are delivered and received.

The Nominees

Local Intelligence Support (LIST) - NHS NSS

The integration of health and social care was seen by the Scottish Government to require support to ensure that benefits of both national and local data and knowledge were able to be shared across two very different cultures and service providers to jointly develop more appropriate services for local populations.

The Local Intelligence Support Team (LIST) was established as an intermediary service to support the integration of health and care organisations into Health and Social Care Partnerships (HSCPs) across Scotland in 2015. These HSCPs were formed to provide more effective integrated services for their local populations. Prior to this health and social care organisations worked independently to provide services that were within their remit with no ability to influence the others decisions. LIST using their expertise in analytical and digital work was seen as a way to develop a sound evidence base to allow decision makers to develop effective services.

NHS 24 - NHS Inform

NHS Inform was created in 2010 by NHS 24's Content and Engagement team to provide quality assured health information for the people of Scotland.

Over the past 12 months the team has overseen a dramatic rise in users from 40K visits per month to more than 4million. This is largely due to enhanced content development which enables individuals to assess their symptoms, provides quality assured health information and directs individuals onto local health and wellbeing services.

In addition to the work aimed at transforming how users interact with our digital services, the team has improved their own digital capabilities across a changing digital landscape. This includes:

•Developing partnerships with external agencies to support metrics development and key performance indicators
•Increasing skills and knowledge in digital marketing capability to improve ranking
•Support HSCPs in their service transformation by developing Scotland's Service Directory, including 'click to be contacted' functionality

Scottish Government - Developing the Digital Skills of the NMAHP Workforce

The Nursing, Midwifery and Allied Health Professions Digital Network (dNMAHP) has been evolving since 2014. During this time, dNMAHP has flourished and now has 450 members, designated leads in all NHS boards and representatives from professional bodies, third sector and Higher Education Institutions. The network is led by the Scottish Governments NMAHP Digital Health and Care Leads (HDCLs) and steered by a national leadership group who have been supported to develop their own digital and leadership skills.

The purpose of dNMAHP is to support and develop NMAHP digital practice and service delivery. There are four key aims of the network; to increase the capacity and capability of digitally enabled NMAHPs; to raise awareness of NMAHP digital practice; to enhance the use of data in support of service delivery and; to work with citizens to embed the right digital solutions into their lives. We do this through a detailed action plan.

NHS Greater Glasgow and Clyde - Medicines Reconciliation and Immediate Discharge Letter Team

The Medicines Reconciliation and Immediate Discharge Letter (MR/IDL) project is part of NHSGGC’s eHealth Safer Use of Medicines programme. It introduces new functions in NHSGGC’s Clinical Portal to allow clinical staff to carry out medicines reconciliation, and to produce high quality immediate discharge letters.

Training and support was provided using an “on the floor” approach rather than taking clinical staff away from the wards to attend classroom sessions. The team was highly visible in the clinical areas, and worked proactively to encourage uptake of he new system and provide support where and when clinical staff needed it.

The team included NHS staff with extensive experience of supporting clinical change, and several professional trainers with little or no NHS background. The team gelled very effectively, and the diverse backgrounds and breadth of individual experience contributed to a successful implementation.

Accessing Mental Health Care Award

This award will celebrate an individual or organisation who use innovative approaches to support people with mental health problems, improving access to services and reducing barriers through approaches including online resources, social media and mobile apps.

The Nominees

CBT Team (Beating the Blues) – NHS Greater Glasgow and Clyde

This is a tiny team, consisting of two full time admin staff and two part time psychologists who have created a service which reaches out to a section of the population that traditionally has not been able to access specialised psychology services as they have been set up to date.

This team has only been running for 12 months but have had a very great impact in that short time. An achievement which is all the more remarkable by the exceptionally small size of the team involved; but it demonstrates very well the scale up of impact that technology can bring to dedicated individuals with motivation and ambition to improve access to specialist health care.

This innovate approach has allowed many people who suffer from mild to moderate mental health conditions to access specialised care and treatment from a place of their choice, at a time of their choice without having to attend for an assessment appointment. This is particularly helpful for the significant amount of individuals who continue to work despite their conditions, have child-care commitments or feel stigmatised by their difficulties.

The service has continued to grow and to audit outcomes using COREnet measures. The take up of this service has been huge amongst primary care clinicians and they plan would be to widen this to include secondary care services also, maximising the benefit to patients and potentially saving large amounts of time and resource for GPs and secondary care services.

Brothers in Arms - A 21st Century Charity For The 21st Century Male

We are a volunteered based charity so that all funds raised go directly to the projects we launch, we have a low-cost base and infrastructure (the office is a custom made one in the founders back garden!) but by using digital tech, films and social media are able to reach out to all parts of Scotland and both deliver support and raise awareness to #Brothers no matter where they are (our #BrotherFeelStressFree app has been downloaded from Stornaway to Dalkeith and all parts in between).

Our mission at Brothers in Arms is to start the conversation and raise awareness. Through this project, we hope to address the many issues that men and boys face in the 21st Century. This is an opportunity for men to draw on the diversity of experiences they have, and through our peer group talks, events, social media and use of digital technology, decide for themselves what it means to be a man in today’s society. We want to create conversations everywhere, but especially in schools and youth organisations. We want to build a community to make a positive change. We can’t achieve this alone, but this is the beginning of something bigger. There has to be more to come, has to be more choice made available then there is at present.

Innovative Remote and Rural Services Award

Providing health and care services in remote and rural areas is challenging, without detailed planning and management there is potential to create inequalities in access.

Innovative digital solutions are bridging the gap and ensuring access to the highest quality health and care services, this award will recognise the work of teams / individuals who have embraced technology to overcome the challenges and provide a consistent, high-level of care.

The Nominees

Developing a Model of Care for Letham - Angus Health and Social Care Partnership

Letham is a village in North East Scotland with a population of 3,100 and has no GP surgery. The establishment of a surgery was not possible, but NHS Tayside agreed to work with the community to support alternative models of care.

People in Letham are registered with 7 different GP practices. I.T. systems were developed in the local Wellbeing Centre to allow nurses to access shared patient records for all practices via Vision Anywhere, enabling staff to input information directly into the GP record.

Installation of a Surgery Pod enabled patients to measure their own vital signs and answer clinical questionnaires via the touch screen device. Measurements are sent electronically to the GP practice where the patient is registered, the first development of its kind in Scotland.

Practice staff were able to view patient appointments to promote equity of access to treatment and care services for the people of Letham.

Transforming the Hand Surgery Assessment Pathway in the Remote and Rural Western Isles

NHS WI Tec Team, Orthopaedic Team and NHSGGC worked together to transform the hand surgery pathway for island patients.
Previously, patients would travel to Glasgow for assessment by the hand surgeon, Mr Sianos. This would normally be a day trip by air and taxi and patients may have to negotiate time off to arrange cover for child care.

The team developed a custom telehealth cart with a hand-held high definition camera that has been integrated with Attend Anywhere. This allows the extended scope physiotherapist to do remote assessments under the direction of Mr Sianos, a joint decision is then taken on whether the patient requires a steroid injection, surgery or other treatment. Injections are done immediately during the video consultation and if surgery is required, consent is obtained during the video consultation. Pre-ops are also done locally so the patient makes only one trip to Glasgow if surgery is required.

Highland Capsule - The Digital Health & Care Institute

Between 2008-2016 the demand for gastroenterology services has risen 104%. Quite simply, demand exceeds supply. Colonoscopies are a vital diagnostic measure for detecting bowel cancer. In Scotland, bowel cancer is the third most commonly diagnosed cancer, with approximately 3,700 new cases diagnosed in 2016. 95% percent of cases occur in people aged over 50 years. Bowel cancer is the second most common cause of cancer death for both men and women with around 1,600 people dying of the disease in Scotland each year.

Patients living in the Highlands and Islands area to travel to Raigmore hospital for this diagnostic procedure. NHS Highland has introduced the use of video capsule endoscopy (VCE) using an ingestible capsule containing a digital camera to capture images from the small bowel known as HICAP. Images can be virtually viewed and digitally marked for diagnosis negating the need for travel to hospital. 

Independent Living Award

Supporting people to live more independently and to manage their own care at home is a key focus of the Digital Health and Care Strategy.

Innovative technology is vital to supporting and enabling individuals to engage more with their care journey, this award celebrates the driving force behind the successful projects, the individuals and teams from across health, care, housing and the third sector who are embracing technology and changing the culture to move to this new way of working, supporting people to live more independently.

The Nominees

My Diabetes My Way - University of Dundee

Diabetes prevalence is rapidly increasing globally and effective interventions are required to mitigate the associated spiralling health service costs. My Diabetes My Way (MDMW) is the NHS Scotland interactive website and mobile app for people with diabetes and their carers, with over 42,000 registrants. It contains multimedia resources aimed at supporting improvements in self-management.

MDMW also offers all ~300,000 people with diabetes in Scotland access to their clinical records via an electronic personal health record. This record sources data from NHS systems including primary care, secondary care, specialist screening services and laboratories. Information is available to explain results and educational materials are tailored to those using the service. Graphs and tables allow individuals to track changes over time and patients can also add goals, home-recorded information or automatically upload blood glucose results.

These features allow people to take control of their diabetes and become more empowered to improve their self-management.

eFrail - The Digital Health & Care Institute

The telecare model has not significantly progressed in over a decade. It still primarily focuses on reacting to a fall and minimising subsequent harm and is seen by many as a stigmatising experience.

The Digital Health & Care Institute (DHI) has funded and supported the eFrail project - which has seen a company (CM), a University (Napier) and a Housing Association (Loreburn) explore the use of consumer technologies (wearable, smart scales) to collect data for a person at risk of a fall or frailty.

This project has demonstrated that it is possible to deliver preventative, non-stigmatising services using low-cost, consumer technologies. The resultant product - ARMED is now commercialised. This is beginning to significantly impact on the number of falls in the host housing associations. Later stages see the product begin to connect with other consumer technologies to help the individual's informal care circle also empowered to further personalise the person's care.

Home & Mobile Health Monitoring - NHS 24

Over the past 3 years, NHS 24 has worked in collaboration with 12 partners, to lead a national implementation programme supporting the expansion of Home and Mobile Health Monitoring (HMHM). This Technology Enabled Care (TEC) funded programme has enabled adoption of HMHM for Blood Pressure (BP) monitoring, in over 90 services, supporting over 18,000 citizens to have more choice and control and be more active in their own care whilst improving productivity across Health and Care services.

This work represents a significant achievement, with endorsement from experts both nationally and Internationally , not only in terms of the number of citizens accessing digitally enabled services, but the shift in culture and " can do" attitude towards use of remote digital technology. This is an outstanding exemplar of digital health and care in action and working on a "once for Scotland" basis.

Technology and Data in Action Award

Having access to real-time data and information from health and care records is vital to supporting health and care providers to improve outcomes. How is this information being made available to those who need it, when they need it, wherever they are, in a secure and safe way?

This award will recognise an organisation who has successfully managed to provide high quality, real time care information at the point of contact.

The Nominees

The Right Decision Platform: Getting Data into Action at Point of Care - The Digital Health & Care Institute & The Scottish Government

The Right Decision Platform brings together validated evidence with individual patient data from the electronic health record, to drive person-specific, evidence-based recommendations for action at point of need to citizens and professionals.

The platform provides:

• A knowledge-based expert system. A bank of algorithms based on best evidence and an inference engine process individual patient data to make recommendations about prevention, diagnosis, self-management, treatment and referral.
• A validated evidence base and toolset to convert evidence into computable format for inclusion in decision support.
• A multi-channel service delivering decision support through web, mobile, and embedded in electronic health record systems.
• An open standards approach based on FHIR and OpenEHR. This creates the capability to align and integrate with the NES National Digital Service.
• A "once for Scotland" approach. Evidence-based algorithms are written once to integrate with primary, secondary and community care systems across organisations and all stages of the patient journey.

Implementing a Child and Mental Health Services Clinical System in NHS Ayrshire and Arran - NHS Ayrshire and Arran CarePartner Team

The NHS Ayrshire and Arran CarePartner System provides secure real time person centred clinical information to 2500 clinicians. It supports clinical decision making, provides a system to collect accurate contemporaneous records, improves patient safety and provides a framework which engages patients with their care plans to improve their personal outcomes.

The system is used by all In Patient and Community Integrated Health and Care Professional in Mental Health, Child Health, Learning Disability and Addiction services.

CarePartner focusses on the creation of person centred assessments, risk assessments, alerts and personalised care plans which support patients making goals, collates multi professional interventions and enhances the patients' engagement in their care plan to improve outcomes.
The team are led by the nurse consultant and including a project manager, nurse specialist and system trainer who engage with practitioners to build a system which supports patient both safety and promotes person centred care provision.

Health & Social Care Data, EPR Team - NHS Greater Glasgow and Clyde

The Health and Social Care data sharing project is part of NHSGGC’s digital strategy programme with the remit to deliver an integrated health and social care. The sharing of an agreed social care data set, accessible via a secure portal, has resulted in more person centred care, maximising our available resources and delivering better and safer care for people.

The agreed set of data from the 6 health and social care partners across NHSGGC is now being shared into this secure portal enabling hospital clinical staff to view a rich and reliable digital record. Additionally social work staff can now access the secure portal and view hospital information ensuring that the total care package for our patient can act with a common purpose.

Empowering Children and Young People Award

This award will recognise individuals and teams who are using digital to engage and support children and young people to improve their health and wellbeing, empowering them by improving access to self-support resources and services to make positive decisions about their health and wellbeing.

The Nominees

SHAYP- Scottish Huntington's Association Youth Service

SHAYP has develop a range of bespoke digital (and printed) content to empower children and young people to understand what Huntington's disease (HD) is; empower them as they start their Huntington's journey; and support them as they navigate the complexities associated with living in a family impacted by HD. The bespoke digital content available includes:

•Max's story (a story for under 8's)
•Living with Huntington's disease: A guide for young people aged 8-12
•Living with Huntington's disease: A guide for young people aged 13-17
•Talking with young people about Huntington's disease: A toolbox guide for parents
•Huntington's disease: The facts
•HD Routes Chapters 1-6: About Me; What is HD; Genetic Risk and Testing; Living in a HD family; Having Children in a HD family; Young Carers in a HD family.
•SHAYP Videos
The content is available as digital download or to view online across the digital platforms SHAYP utilises.

The Digital Health & Care Institute

The Digital Health & Care Institute was approached by tennis player, Andy Murray, to develop a national challenge to inspire Scotland's secondary school pupils to use digital technology to create new innovative solutions to make a fitter, healthier and happier future for Scotland's young people.

We developed a national #DigiInventorsChallenge to empower/ enable teams of young people to identify issues affecting them most and create ideas that could be developed to deliver a positive impact on society.

We recruited a range of sponsors/ partners to promote and deliver the challenge, engaging with schools throughout Scotland. Teams with the best ideas, are invited to a 2-day entrepreneurial boot-camp to develop them into business proposals, before pitching to our panel of judges from the health and care sector.

The winning team is invited to work with the DHI and partners to turn their idea into a real-life solution for Scotland's young people.

Communicare247 - Independent Travel

Pupils at Sanderson High School, an additional support needs school, had anxiety and low confidence which prevented them from travelling independently to and from school. Several graduated from Sandersons unable to travel independently to further education. This was affecting their mental health and social well being.

As a solution, Sanderson implemented our Freedom Devices into the school. By using the devices, teachers could track the children's location to make sure they were safe, while the SOS button allows the child to directly contact their teacher and have two-way communication if they felt distressed. The ability to have two-way communication and be tracked gave pupils the ability to learn to travel independently and safely, as well as the confidence.

This building of confidence increased the pupils well-being and mental health as they could travel without feeling excluded from society. 

Kids Independently Developing Skills (KIDS) - NHS GGC

KIDS stands for Kids Independently Developing Skills, following the ethos of supporting self-management; a theme which runs through key national drivers including the ‘Digital Health and Care Strategy’ and ‘Ready to Act’.

KIDS was developed by NHSGGC Paediatric Occupational Therapy Service to provide children, families and the professionals working with them direct access to specialist advice, information, strategies and resources, without having to be referred to specialist children’s services. Although originally developed to support the delivery of OT, KIDS has expanded to offer universal and targeted support for all Paediatric AHPs and is utilised across Specialist Children’s Services by Paediatricians, CAMHS and Nursing teams.

Parents, carers and professionals from Education, Social Work and the Third Sector can access information at a place and time that is convenient to them, get advice on managing developmental issues and promoting self-help skills, and download programmes tailored to their child’s individual needs.

Industry Collaboration Award

Effective collaboration between innovative private sector vendors and the public sector is key to achieving wide scale transformation of health and care services. Developing a partnership that delivers positive outcomes for the public isn’t straight forward, it’s not quick and definitely not easy.

This award will recognise a private sector supplier who has collaborated effectively with their client to deliver a successful innovative digital transformation project.

The Nominees

Chaloner Chute - The Digital Health & Care Institute Exchange

The Digital Health & Care Institute (DHI) has spent over 5 years supporting groups of innovators through a mixture of design support and academic funding. While many of these groups develop technically effective solutions, they often require integration with statutory systems to deliver value at scale.

The current system cannot effectively support these integration requirements. In response DHI developed our Demonstration & Simulation Environment to help innovators de-risk integrations in support of service transformation programmes.

As part of this DHI engaged Storm ID to provide novel data exchange capabilities, designed to allow innovators to integrate systems in a person-centred and flexible way. This has been taken up by a dozen businesses who have demonstrated that a citizen can manage their own digital assets in a cohesive way. This has helped DHI support health boards by rationalising many different third-party services and standardising the way they interact with health board systems.

Morse - Data on the Move - NHS Western Isles & Cambric Systems

Cambric Systems came to NHS Western Isles with an idea for giving our community teams the same access to data and capabilities to work in an agile mobile way, but they really wanted to spend some time out and about with clinicians to see if they were on the right track.

We were delighted to get involved as we had been looking at different mobile solutions. The Cambric team spent time out with some of your community staff, getting their perspective and listening to what their main requirements would be and so the beginnings of Morse started taking shape.

We continue to work closely with Cambric and our clinicians for the ongoing development of Morse. It's truly an application for clinicians, developed in full collaboration with clinicians.

NHS 24’s Scotland’s Service Directory in collaboration with Tactuum

Tactuum and NHS 24 collaborated on the transformative co-design of a national digital service for the people of Scotland, Scotland’s Service Directory – funded by MacMillan Cancer Support.  The project is exceptional in its level of engagement, focus on ‘value’, and, especially, its approach. 

The digital transformation involved the design of a national digital service providing the whole of Scotland with access to national, regional and local support services, safe in the knowledge that information presented is accurate, up to date and relevant to need. 

The benefits to citizens and health and social care organizations are significant in that it enables a key stage in the citizen journey, taking the user from information seeking to actionable engagement with support services.

Additionally, the project delivered on a key strategic objective to integrate this critical resource with the Scottish Ambulance Service. 

The approach used has since been successfully repeated across multiple other projects.